FAQs

• What is the version of the phone from the Global Store?

  The default version of the phone from the NA Store is the NA version.

• Where does the REDMAGIC ship to?

  Countries/Regions the Seller Ship to

  REDMAGIC EU Store (https://eu.redmagic.gg)

  Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain(except Las Palmas and Santa Cruz de Tenerife), Sweden

  REDMAGIC United Kingdom Store (https://uk.redmagic.gg)

  United Kingdom

  REDMAGIC NA Store (https://na.redmagic.gg)

  Canada, United States(except Alaska, Guam, Hawaii, Puerto Rico, and U.S. Virgin Islands)

  REDMAGIC Global Store (https://global.redmagic.gg)

  Kuwait, Saudi Arabia, United Arab Emirates, Chile, Mexico, Hong Kong SAR, Indonesia, Israel, Macao SAR, Philippines, Egypt

  REDMAGIC Singapore Store (https://sg.redmagic.gg)

  Singapore

• What payment methods do you accept?

  Prices and currencies displayed at checkout are final. REDMAGIC or the Seller does not charge extra transaction fees. If you are paying for your order with an international credit or debit card, the price displayed in your card statement may vary in accordance with exchange rates. Your bank or card issuer may also charge additional foreign conversion charges and fees, which may increase the overall cost of your purchase. Please contact your bank or card issuer regarding any fees incurred. 

  Moreover, the Seller accepts payments for goods made in cryptocurrencies, consisting of the full price of the goods and delivery costs in the currency of the store you are buying from (USD, EUR, GBP). Payment is made via cryptocurrency payment solutions provider, Utrust, in accordance with Utrust’s terms and conditions. Details of the accepted cryptocurrencies and Utrust’s terms and conditions are available at utrust.com.

• When will I receive my order?

  European Union:

  Warehouse: Poland Warehouse

  Germany

  DEDHL (1-2 business day processing time + 2-7 business days delivery)

  Poland

  PLDHL (1-2 business day processing time + 1-5 business days delivery)

  Other Countries in the European Union

  DHL GB

  (1-2 business day processing time + 3-9 business days delivery)

  United Kingdom:

  Warehouse: United Kingdom Warehouse

  TRACKED_48_NS (1-2 business day processing time + 1–3 business days delivery)

  Warehouse: Hong Kong Warehouse

  FEDEX (1-2 business day processing time + 3–5 business days delivery)

  United States:

  Warehouse: US West Coast Warehouse

  FEDEX (1-2 business day processing time + 1-5 business days delivery)

  Canada:

  Warehouse: Canada Warehouse

  CA_EXPEDITED_PARCEL (1-2 business day processing time + 1–3 business days delivery)

  *Warehouse: Hong Kong Warehouse

  FEDEX (1-2 business day processing time + 2–5 business days delivery)

  Asia Pacific & Middle East & South America:

  Warehouse: Hong Kong Warehouse

  FEDEX (1-2 business day processing time + 3–7 business days delivery)

• How do I repair or return my device?

  If you are not satisfied with your REDMAGIC product(s) for any reason, you may request a return within 15 calendar days of delivery.  
  
  

  To do so, please submit a support ticket requesting the return or replacement.

  Or you can contact support@redmagic.gg for help directly.  
  
  

  Please note: the return or replacement is only applicable to devices purchased on redmagic.gg.

  Click here for more information. 

• What is the warranty policy for REDMAGIC products?

  The official warranty policy is for the REDMAGIC phones bought from our official website (redmagic.gg) is as follows:

   

  EU & UK Store:

  Category   Warranty period    

  Phone        24 months           

  Accessory  12 months

   

  US & Canada Store:

  Category    Warranty period    

  Phone         12 months           

  Accessory    6 months

      

  Global Store&Singapore Store:

  Category    Warranty period    

  Phone          12 months           
  Accessory     6 months

• Is tax included in the total price?

  For customers in the United States ,tax is included in the price if one of the items in the order is a phone. 

  
  If there is no phone included in the order then shipping and tax is not included in the price. The products will be shipped under DAP terms. This means we can arrange the delivery to your address but will be unable to clear it for import. You may need to cooperate with the courier for local import declaration and make a payment of duty/tax if necessary. As a result, extra costs beyond port-of-entry may be incurred upon receipt of your REDMAGIC smartphone.

  For Customers in Canada,

  No, tax is not included in the price.

  
  We collect tax in advance for phone orders and switch the sales terms from DAP to DDP, which is a delivery agreement whereby the seller assumes all of the responsibility, risk, and costs associated with transporting goods until the buyer receives or transfers them at the destination port, so as to provide a better purchasing experience for customers. But for accessory orders, it remains DAP if ship from HK warehouse.
  
  *Important note: If the buyer does not cooperate with customs clearance or refuses to accept the package and the package is returned, the additional costs incurred, including the taxes and fees that have been incurred, and the return flow fee, will be borne by the buyer.