Shipping policy

No matter where you live, REDMAGIC promises to offer you the best shipping options for your location. With our experience of handling deliveries across the world every day, you can rest assured in knowing that your package is in safe hands.

REDMAGIC smartphones and accessories can be shipped to the following locations:  

Countries/Regions the Seller Ship to

REDMAGIC EU Store (https://eu.redmagic.gg)

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain(except Las Palmas and Santa Cruz de Tenerife), Sweden

REDMAGIC United Kingdom Store (https://uk.redmagic.gg)

United Kingdom

REDMAGIC NA Store (https://na.redmagic.gg)

Canada, United States(except Alaska, Guam, Hawaii, Puerto Rico, and U.S. Virgin Islands)

REDMAGIC Global Store (https://global.redmagic.gg)

Australia, New Zealand, Kuwait, Chile, Hong Kong SAR, Macao SAR, India, Israel, Philippines, Paraguay，Switzerland, South Korea, Oman, Bahrain, Thailand, Egypt, Indonesia, Switzerland

REDMAGIC Singapore Store (https://sg.redmagic.gg)

Singapore

REDMAGIC Mexico Store (https://mx.redmagic.gg)

Mexico

REDMAGIC Brazil Store (https://br.redmagic.gg)

Brazil

REDMAGIC SA Store (https://sa.redmagic.gg)

Saudi Arabia

REDMAGIC UAE Store (https://uae.redmagic.gg)

United Arab Emirates

REDMAGIC Vietnam Store (https://vn.redmagic.gg)

Vietnam

 

About Customs For Us and Canada Store Purchases

For customers in the United States ,tax is included in the price if one of the items in the order is a phone. 

If there is no phone included in the order then shipping and tax is not included in the price. The products will be shipped under DAP terms. This means we can arrange the delivery to your address but will be unable to clear it for import. You may need to cooperate with the courier for local import declaration and make a payment of duty/tax if necessary. As a result, extra costs beyond port-of-entry may be incurred upon receipt of your REDMAGIC smartphone.

For Customers in Canada,

No, tax is not included in the price.

We collect tax in advance for phone orders and switch the sales terms from DAP to DDP, which is a delivery agreement whereby the seller assumes all of the responsibility, risk, and costs associated with transporting goods until the buyer receives or transfers them at the destination port, so as to provide a better purchasing experience for customers. But for accessory orders, it remains DAP if ship from HK warehouse.

*Important note: If the buyer does not cooperate with customs clearance or refuses to accept the package and the package is returned, the additional costs incurred, including the taxes and fees that have been incurred, and the return flow fee, will be borne by the buyer.

 

Shipping Details

Your estimated shipping time depends on your region, please refer to the following information.

United States:

Warehouse: US West Coast Warehouse

Standard Shipping: 1-2 business day processing time + 1-5 business days delivery

Canada:

Warehouse: Canada/Hong Kong Warehouse

Standard Shipping: 1-2 business day processing time + 2–5 business days delivery

Asia Pacific & Middle East & South America:

Warehouse: Hong Kong Warehouse

Standard Shipping: 1-3 business days processing time + 7–10 business days delivery 

European Union:

Warehouse: Poland Warehouse

Germany
Standard Shipping: 1-2 business days processing time + 2-7 business days delivery

Poland
Standard Shipping: 1-2 business days processing time + 1-5 business days delivery

Other Countries in the European Union
Standard Shipping: 1-2 business days processing time + 3-9 business days delivery

Mexico:

Warehouse: Warehouse in Mexico

Standard shipping: 1-2 business days for processing + delivery of 2-4 business days

United Kingdom:

Warehouse: United Kingdom Warehouse

Standard Shipping: 1-2 business days processing time + 1–3 business days delivery

Brazil:

Warehouse: Brazil Warehouse

Standard shipping: 1-2 business days for processing + 2-4 business days for delivery

 

* Kindly remind: Free shipping when ordering a phone/tablet/laptop

 

Couldn’t Find Your Country?

If you could not find your country, then that means that REDMAGIC does not ship to your country yet. We thank you for your support and look forward to the time when we can also ship to you.