REDMAGIC Nova Gaming Tablet

Canada, United States(except Alaska, Guam, Hawaii, Puerto Rico, and U.S. Virgin Islands)

We currently accept payment via credit/debit card, PayPal, Klarna(NA Store).

For credit/debit card inquiries, please contact your card issuer for more information.

For PayPal inquires, please contact PayPal directly at 1-888-221-1161 (U.S.) or 1-402-935-2050 (calling from outside the U.S.).

United Sates:
Warehouse: US Warehouse
Standard Shipping: 1-2 business day processing time + 1-5 business days delivery

Canada:
Warehouse: Canada Warehouse
Standard Shipping: 1-2 business day processing time + 2–5 business days delivery

The official warranty policy is for the REDMAGIC phones bought from our official website (redmagic.gg) is as follows:

Category: Warranty period
Phone/laptop/tablet: 12 months
Accessory: 6 months

Please note that upgrading or replacing the SSD and RAM modules on REDMAGIC Titan 16 Pro may damage the original factory-installed tamper-evident seals, which will affect the warranty.

SSD: The SSD is secured with screws and has a tamper-evident seal. Any sign of tampering with this seal may void the warranty.

RAM: The RAM modules are installed via a slot mechanism and do not have a tamper-evident seal. However, the RAM modules have material QR codes that can differentiate between factory-installed and non-factory-installed parts.

Maintaining the integrity of these components is essential for preserving your warranty coverage.

No, tax is not included in the price.
We collect tax in advance for phone orders and switch the sales terms from DAP to DDP, which is a delivery agreement whereby the seller assumes all of the responsibility, risk, and costs associated with transporting goods until the buyer receives or transfers them at the destination port, so as to provide a better purchasing experience for customers. *But for accessory orders, it remains DAP.

Tax we collect in advance:
Chile 30%
Israel 9%
Egypt 10%
Kuwait 10%
India 30%
Philippines 5%
Saudi Arabia 12%
United Arab Emirates 6%

*Important note: If the buyer does not cooperate with customs clearance or refuses to accept the package and the package is returned, the additional costs incurred, including the taxes and fees that have been incurred, and the return flow fee, will be borne by the buyer.

We will ship the EU or NA version with the appropriate charger based on your shipping country. If you have any specific requests, please contact our customer support team.

We will include extra adapters for orders from the United Kingdom, Australia, New Zealand, the Philippines, Mexico, Chile, Saudi Arabia, the United Arab Emirates, Singapore, Indonesia, Macau, Hong Kong, Kuwait, and India to ensure compatibility with your country's standards.

We do regular updates every 1-2 months for 2+ years with at least 1 Android OS update (ex. Android 13 to Android 14). Those regular updates include bug fixes, security patch updates, optimization to improve the experience and more.

If you encounter any issues with your REDMAGIC device, you can head to the Product help page for answers. Alternatively, you can reach out to the team via email at [support@redmagic.gg] with your order number and a description of the problem. A team member will respond to your query promptly.