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REDMAGIC is committed to answering your top concerns and questions regarding our products and services. We value the feedback from our loyal REDMAGIC Community and are always here to help out where we can – to ensure your complete satisfaction. Today, we have some of the most frequently asked questions that we could find on Reddit to see if we can provide some solid answers. Let’s take a look at some of the main queries from both REDMAGIC users and potential customers.
Table of Contents:
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What Are the Storage and Memory Specs of the REDMAGIC 10 Pro?
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What Type of Protective Casing Should I Use for My REDMAGIC 10 Pro?
1. Where Is the Front Camera on the REDMAGIC 10 Pro?
The REDMAGIC 10 Pro features the first ever 144Hz full screen with zero punch holes or notches. However, it does still feature a 16MP front camera under the screen. The 10 Pro uses a 2nd Generation Under-Display Camera (UDC) with a pixel size of 1.12μm and an aperture of 2.0. This gives you a more seamless gaming experience while still providing the functionality of a front camera.
2. What Are the Storage and Memory Specs of the REDMAGIC 10 Pro?
The REDMAGIC 10 Pro comes in three versions with different storage and memory specs. The base model has 12GB of RAM and 256GB of storage, the second model has 16GB of RAM and 512GB of storage, and the third model has an impressive 24GB of RAM and 1TB of storage. The 10 Pro comes equipped with LPDDR5x Ultra RAM and UFS 4.1 Pro storage – where the Ultra RAM is 13% faster and uses 30% less power than the previous generation of LPDDR5x RAM.
A Reddit user also recommended that the bigger storage and RAM is always the best choice, however, the 256GB should be enough if you already have a daily driver and are only buying the REDMAGIC 10 Pro for gaming. For regular gaming, the 12GB RAM should be enough, however, if you plan to download multiple games or use demanding emulators, the bigger memory option would be wiser.
3. Why Do I Have Burned Pixels On My REDMAGIC 10 Pro Screen?
Reddit user, Worried-Test-9358, recently experienced a particular hardware issue with their REDMAGIC 10 Pro, stating that the screen was experiencing "burned pixels". However, the user quickly resolved the issue after switching off the phone for the entire night. They also indicated that they had been using the Winlator application to play PC games - pushing the phone to heat up to 45 degrees while using static virtual buttons on the screen.
Screen burn is a common issue with many screens when operating on a high brightness for extended periods. This causes a “ghost image” to remain on the screen afterwards. On a typical smartphone, this might present as a discolored display with pink or gray tones. Using any smartphone for too long on maximum brightness with a game or app that has static UI elements on the screen could lead to this phenomenon – as was the case for this Reddit user.
Prevent screen burn by not allowing static images to linger too long on the screen and by lowering the screen’s brightness accordingly. If you already have evidence of screen burn, simply turn off your screen for a few hours – or longer depending on the severity - and it should be back to normal in no time.
4. Does the REDMAGIC 10 Pro Support Dual SIM Cards?
The REDMAGIC 10 Pro does support Dual SIM functionality where you can use two active SIM cards at the same time.
5. How Does the REDMAGIC 10 Pro’s Cooling System Work?
The REDMAGIC 10 Pro’s ICE-X system is a multi-layered thermal solution that was designed to effectively manage heat dissipation during demanding gameplay. The gaming phone uses an alloy-based solid-state liquid metal with exceptional thermal conductivity to transfer heat from the 12,000mm² vapor chamber (VC) to the 23,000RMP fan. Unlike traditional liquid metals, this specific one eliminates the risk of leakage and corrosion to ensure a safer and more durable solution. Layers of graphene also work together to efficiently pull heat away from critical components. All these features work together to prevent your phone from overheating so you can play for longer without burning up or burning out.
6. Which Games Are Optimized with the REDMAGIC 10 Pro?
The REDMAGIC 10 uses a feature called Frame Rate Boost for interpolation that can force specific games to scale to 2K Resolution and 120 FPS without needing the game itself to support higher frame rates. This process generates additional frames between the ones rendered by the game – pushing the animations to look smoother and more seamless. Currently, the REDMAGIC 10 Pro has this feature for Genshin Impact, COD Mobile, Clash of Clans, Wild Rift, Honkai Impact 3, and Arknights – however, REDMAGIC has plans to add many more games soon! Remember that to activate the Frame Rate Boost feature, you need to set your device to Rise or Diablo mode in the Game Space menu.
7. What Type of Protective Casing Should I Use for My REDMAGIC 10 Pro?
Your REDMAGIC phone probably gets put through a lot when you’re grinding the latest games. This is why it’s important to always have the right protective gear on your gaming device to prevent cracks or wear and tear. Fortunately, REDMAGIC has an array of protective covers to ensure your phone’s safety. Each 10 Pro comes with a standard cover for the device, however, REDMAGIC offers two specialized cases designed to meet the needs of avid gamers.
The REDMAGIC 10 Series Protective Case comes with a 3D glacier grid pattern and stainless-steel inlay with a circular armor. This lightweight, ergonomic, and soft-textured cover offers resilient protection for your 10 Pro. Alternatively, the REDMAGIC 10 Series Cooling Protective Case is also available for the more intensive gamer. The hollow design increases air contact area to elevate overall cooling while the external REDMAGIC 3rd Generation carbon steel magnet provides secure attachment. 3D protection also absorbs any impact from drops.
To add to your 10 Pro defense arsenal, you can also count on the REDMAGIC 10 Series Screen Protector for screen safety that is durable while still being ultra-thin and ultra-responsive – combined with smooth, rounded corners and an anti-explosion design.
At REDMAGIC, we pride ourselves in our ability to implement constructive criticism and improve products for the sake of our users. If you encounter any issues with your REDMAGIC device, please head to the Product help page for more answers.
Alternatively, you can reach out to the REDMAGIC team directly via email at [support@redmagic.gg] with your order number and a description of the problem. A team member will respond to your query promptly.
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